Contact Us

Customer Support

The most commonly asked questions are covered in our FAQs. If you have any specific questions, please feel free to contact us directly.

How can I track my order?

Please have the following ready while attempting to track your package:

  • Tracking Number (provided by us)
  • Order # & Email

Proceed to Track Your Order

What are your shipping options and delivery times?

We ship our packages using Canada Post Expedited Shipping / UPS - Standard.

Visit our Shipping Delivery Standard page to find out if we ship to your postal code.

What is your return/exchange policy?

If you are not satisfied with your purchase due to a defect or damage, please contact us within 15 days of receiving your order to report the situation and receive instructions for the return of the product.

If it is determined (at our sole discretion) that the issue is due to circumstances under our control, we will provide you with instructions for the return of the product.

How can I contact your customer support?

Contact Details

General: [email protected]
Sales: [email protected]
Support: [email protected]

Phone Support:
+1(519) 857-9349

Do you offer discounts or promotions?

Yes! Please visit our Deals page here:

Our §trikes Reward Program is one of a kind! 

Please check the bottom left of your device's screen to locate our "REWARDS PROGRAM."



Shop Hours: Open 24 hours, 7 days a week.
Customer Support:
Monday - Friday 10:00 AM - 08:00 PM EST

Email: [email protected]
Phone: +1 (519) 857-9349

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