Updated: July 12, 2023

ORDERING

  • Orders can be placed at any time, however, orders placed before 1 PM EST, typically will be sent out the same day, and orders placed after 1 PM EST will be sent out the following day.
  • Orders placed on the weekend, will be sent out the following Monday.
  • Email/Live Chat hours are Monday – Friday from 10AM – 5PM EST
  1. Visit the “Shop” page and view our products by clicking the product title or product image.
  2. Hover over a product and select “ADD TO CART” or “SELECT OPTIONS” to choose the desired amount of the product; then “ADD TO CART”.
  3. Click the “CART” or “VIEW CART” when you are done and review your order.
  4. Remove items by clicking the “X” button. Add/reduce quantities by clicking the “+” and “-“ buttons beside a product. Click “UPDATE CART”.
  5. Click “PROCEED TO CHECKOUT” when ready.
  6. Review your billing details, shipping details and order details.
  7. Before placing your order. You need to read and accept our terms & conditions.
  8. Choose “PLACE ORDER” when you are done.
  9. Check your email for a confirmation letter and the next step is to send an E-Transfer.
  10. Send your E-Transfer and make sure it was processed. We will then process and ship your order.
  1. No, sorry we only ship within Canada, to Canadian addresses.

We do not have a minimum order amount.

All consumable purchases are final, with no refunds or exchanges. Non-consumable related issues will be looked at case by case.

SHIPPING

Once you have made an order and the payment has been successfully received, we’ll begin to process your order to be sent out for delivery.

Your tracking code will be provided once your order has been packaged and is ready to be dropped off at the Post Office.

Note: Payments accepted before 2 PM EST will likely be sent out the same day; payments received after 2 PM EST will be sent the following day.

It can take up to 48 hours for tracking numbers to be updated with Shipping Carrier.

If you’re still experiencing issues after 48 hours with the tracking still not working, feel free to contact us at (our email).

  • If your package does not arrive by the expected Shipping Carrier’s stated delivery date, contact us through email.
  • You will then file a trace with the Shipping Carrier to locate your package.
  • Once a trace has been filed, it may take up to 5 business days; if the trace is successful, the package will be en route to you. However, if the package cannot be located, we will send you a 1-time free replacement of up to $500.
  • We cannot issue refunds due to the lateness of the package, as that is solely due to the Shipping Carrier and is not within our control.
  • We are not responsible for lost or stolen packages once Shipping Carrier marks the tracking “Delivered.”
  • There could be a few reasons; Shipping Carrier could have entered the wrong postal code as they see many packages daily.
  • The information you provided us was incorrect. Please double-check your shipping information and ensure the information provided is correct.
  • This may cause a delay of an additional 1-2 business days (Note we do not issue refunds if you provide us with the wrong delivery address).
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Once you receive your package, please take videos and photos of you unboxing the product to ensure that you received everything you’ve ordered is correct.

If there are any discrepancies, please email us the videos and photos, and our team will review your submission.

Signature is not required, however, if you wish to do so, we are not held liable once your tracking shows “Delivered.”

Due to a high theft rate, NativeCigarettes.com is not held liable for lost packages in the Yukon, Northwest Territories, etc.

If you provided an incorrect shipping address for the order, which resulted in an unsuccessful delivery, you are responsible for the shipping charge incurred and the shipping cost charged to NativeCigarettes.com by the carrier for the return delivery.

Please note that while we try our best to catch errors in delivery addresses before the package is shipped, neither the Shipping Carrier nor NativeCigarettes.com is responsible for correcting an incorrect delivery address submitted. It is the customer’s sole responsibility to ensure the delivery address provided is correct and deliverable by the Shipping Carrier.

If, after 15 days, your package(s) is/are still left unclaimed at the postal station, the Shipping Carrier will ship the unclaimed package(s) back to us.

Please note that it is the responsibility of the customer to pick up the package from the postal station within the holding period. In the case where the package is left unclaimed and is shipped back to us by the Shipping Carrier, the customer is responsible for the shipping cost charged to NativeCigarettes.com by the carrier for the return delivery. We are not responsible for returned orders unclaimed after 30 days.

PAYMENT

Currently, we accept Email Transfers & Bitcoin. Please follow the instructions below, or contact your banking branch directly for further assistance.

  1. During checkout, please select the Bitcoin Payment option.
  2. Follow the instructions on the next screen. You have to send the exact amount (transaction fee not included) or else our system won’t match it with your order. We need the exact amount. Once the amount is sent, click the “Click here if you have already sent Bitcoins” button.
  3. Verification can take between 30mins – 3 hours.
  4. Once verification is complete, your order will be converted to processing, and you will get an email.
  5. Once shipped, you will receive another email with your tracking number.
  1. Register for online banking with your bank. This can be done online, or if you need further assistance, please call your branch directly.
  2. Locate the E-Transfers section in online banking.
  3. Add our contact and email provided along with the total amount shown on the invoice, and include your order number in the comments/message section.
  4. Once sent, your bank may take 30-60 minutes to process the transfer.

Taxes are already included in our prices!

Orders over $100 after any credits/discounts qualify for free shipping, otherwise shipping charges have a flat rate of $20.00.

Once you have submitted the E-Transfer, we have to wait for the E-Transfer to be deposited successfully.

  1. Your order will be marked off as “On-Hold” until the payment clears.
  2. Your order will be marked as “Process” after confirming the payment.
  3. Your tracking code will be attached to your order once it’s shipped, and you will begin to receive courier notifications via email.
  4. Your order is completed and will be marked as “Shipped.”

Note: E-Transfers are not instant and can take up to 24 hours.

POINTS & REFERALS

As many as you can! There is no limit to how many friends you can refer.

Once you’ve successfully referred a friend and they’ve made their first purchase with us, you will receive a $10 credit in your account to use towards future orders.

§trikes are accumulated by completing orders on our website. Once your order is marked as “Shipped.”

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