Updated: February 11, 2024
At NativeCigarettes.com, our goal is to provide you with the fastest and most reliable shipping service to enhance your shopping experience. Please read our shipping policy below to understand how we process and ship your order.
- Expedited Shipping: We offer expedited shipping on all orders to ensure your products reach you as quickly as possible. In special cases, we may use UPS Standard for shipping.
- Free Shipping: We are pleased to offer free shipping on all orders over $100.
- Flat-Fee Shipping: For orders under $100, a flat shipping fee of $20 will be applied.
Domestic Shipping Only
- We currently do not offer international shipping and only ship within Canada.
Order Processing Time
- Orders made and paid for before 1PM EST are processed the same day. Orders placed after this time will be processed the next business day.
- Orders placed over the weekend will be processed to be ready to ship the following business day.
Tracking Your Order
- Tracking information will be provided via email within 24-48 hours of your purchase.
- You can also track your order through the “My Account” interface on our website.
Liability for Lost or Damaged Goods
- Due to high theft rates, NativeCigarettes.com is not held liable for any missing packages sent to Yukon, Northwest Territories, and certain very remote areas.
- Customers are advised to take photos and videos of each order upon receipt and to take a video of opening the package to ensure all received items are correct. For any discrepancies, please reach out to our customer support.
Returns and Exchanges
- For information on returns and exchanges, please refer to our [Refunds and Return Policy].
- For details on how we handle shipping delays, please see our [Shipping Policy].
Updates to Our Shipping Policy
- Any changes to our shipping policy will be communicated via email to our customers. The update date will be displayed at the top of the policy.
We are committed to ensuring that your order arrives on time and in excellent condition. If you have any questions or concerns about our shipping policy or your order, please do not hesitate to contact our customer support team.